Shipping policy
Shipping Policy
1. Shipping Coverage
We currently ship XPENG Australia accessories and merchandise across Australia. International shipping is not available at this time.
2. Processing Time
- Orders are typically processed within 3-5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Calculated at checkout |
| Express Shipping | 2-5 business days | Additional charges apply |
Delivery times may vary based on location, weather conditions, and courier delays.
4. Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available for orders over a certain amount (check our promotions for updates).
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment using the provided link.
6. Shipping Delays & Issues
- While we strive to deliver orders on time, delays due to weather, courier issues, or high-demand periods may occur.
- If your order is delayed beyond the estimated time, please contact us at shop@xpeng.com.au
7. Damaged or Lost Shipments
- If your package arrives damaged, please take photos and contact us within 48 hours of delivery.
- If your package is lost, we will work with the courier to resolve the issue.
8. Address Accuracy
- Please ensure your shipping address is correct before placing an order.
- We are not responsible for lost packages due to incorrect addresses.
9. Returns & Refunds
- Refer to our Return Policy for details on returns and refunds related to shipping issues.
For any shipping-related questions, feel free to contact us at shop@xpeng.com.au.